Device account unlocking
Please ensure all personal accounts are removed from your device before you send it to us! For manufacturer-specific instructions please see below.
Select your device
![iPhone](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fiphone.283f2292.png&w=3840&q=75)
![Samsung](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fsamsung.f4f53561.png&w=3840&q=75)
![iPad](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fipad.353a69fe.png&w=3840&q=75)
![Apple Watch](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fiwatch.4b3d06ec.png&w=3840&q=75)
![MacBook](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmacbook.117fd2c5.png&w=3840&q=75)
How to remove activation lock from your device
- Go to 'Settings'
- Click on your name
- Scroll down and tap 'Sign Out'
- Enter your Apple ID password when prompted
- Tap 'Turn Off'
![](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fiphone.2340ed38.jpg&w=1080&q=75)
How to remove activation lock from your device remotely
- Switch off your device.
- Log into iCloud.com using your Apple ID.
- Click 'Find my iPhone'.
- Select your device from the 'All Devices' drop-down menu.
- Click 'Remove from Account'.
- Click 'Remove' on the confirmation message.
![](/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fiphone.c9ce75dd.png&w=1080&q=75)