Device account unlocking

Please ensure all personal accounts are removed from your device before you send it to us! For manufacturer-specific instructions please see below.

Select your device

How to remove activation lock from your device

  • Go to 'Settings'
  • Click on your name
  • Scroll down and tap 'Sign Out'
  • Enter your Apple ID password when prompted
  • Tap 'Turn Off'

How to remove activation lock from your device remotely

  • Switch off your device.
  • Log into iCloud.com using your Apple ID.
  • Click 'Find my iPhone'.
  • Select your device from the 'All Devices' drop-down menu.
  • Click 'Remove from Account'.
  • Click 'Remove' on the confirmation message.